By Michelle Wier, MBA, CMPE, Founder
Over the past two years, V2V’s work has been to define our ADEPT℠ philosophy with our clients, helping them apply these concepts to the new business of health care. Our sole focus is to foster transformational, value-driven change because we believe so strongly in furthering the healing work that takes place in hospitals and medical clinics throughout the country.
At V2V, the term Value means improving and sustaining a balance between the wants and needs of all stakeholders and the resources required to satisfy those needs. And, when we defined what that looked and felt like, we identified the characteristics of leaders who work with specific intent to create value and drive sustainability in critical areas of an organization. It’s helpful to understand how that looks and plays out across a medical practice.
Application. These critical thinkers work to understand not only the constructs of your EHR and other electronic systems, but how to make the best use of them at your organization. Beyond clinical performance, these leaders are driven toward seamless integration. They know that when both front and back office functions work well with clinical operations, the organization puts technology to good use. A specific productivity is fostered by reducing redundant workflows and manual work-arounds.
Distinction. Health care is complex industry. Along with internal systems, your work includes vigilance in guarding your reputation with both patients and the external community, at large. The immediacy of social media and instant messaging challenges us both within and outside the walls of our practice facility. ADEPT leaders respect the inevitable public recognition that comes with either outstanding or lackluster care. They understand the value of extending your brand throughout other communication platforms and encouraging engaged patients to serve as fellow stewards of your good name.
Effectiveness. There are managers who strive to connect the high ideals expressed in your mission and values with daily patient encounters. They work to do such things as reduce variation across the chain of care and administration. Have you fully embraced that engagement and outcomes are driven by the consistency of each encounter? Effectiveness is achieved by ensuring the highest in clinical quality and service to your key stakeholders: Your patients, your employees, and the community. And, ADEPT leaders are dedicated to continuous improvement in all aspects of your organization.
Profitability. Successful financial and clinical operations are not mutually exclusive. In fact, in the new business of health care, improving both service effectiveness and operating margins is imperative to sustainability. For example, the ADEPT leader uses seasonal slow periods for staff training or specific payor follow-up, as well as audits to scrutinize such things as contracting and cost controls. Do your leaders develop partnerships or improved reimbursement models that benefit your overall performance? ADEPT philosophies are at work when these things happen at your practice.
Talent. A tremendous amount of effort is focused on talent acquisition through recruitment. What about onboarding, organizational development, or interim management? ADEPT leaders focus as much effort on staff development and retention. Their employee review sessions are future-focused and help staff achieve annual organizational goals and objectives, reaping many rewards for your practice.
These types of leaders can thrive-at your organization, it takes just one thing: specific intent. You and your senior leaders must commitment to a sustained effort of redefining what constitutes value at your organization. It takes focused work to transform your practice, but it is not an unsolvable puzzle.
At V2V, we are change catalysts driving health care innovation. We are here to help reimagine the business of care to foster sustainable success in this changing industry. Helping ADEPT℠ leaders to flourish at your organization is about adopting a new paradigm and evolving your organizational belief structure. The benefits to your patients, to the livelihood of your clinical and operations staff members, and to your own success, is worth it.
Are you ready? We can help.
