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‘Tis the Season…for Cultivating Joy

December 18, 2017 by Debra Wiggs, FACMPE, V2V Founder

Joy, you say? What about the stacks of charts? Those patient records won’t update themselves!

True, amid all that we have to do on any given day as health professionals, during this season of thanks+giving, how-in-the-EHRs do you have time for spreading goodwill+joy around the clinic?

Not only do you have time during the holidays, but as ADEPT ℠ leaders, you will gain a considerable advantage from the consistent practice of cultivating joy. The rewards, found with increased productivity, engagement, and ultimately, a happier workplace, will reap benefits that are measurable and consistent in terms of clinical quality and patient satisfaction.

So, to plant the seeds of high morale, where do you begin? While advising and leading teams during specific periods of growth and change, I’ve found three key areas to focus on. They communicate to your team that you regard the people in front of you and it affirms their role with your organization.

  1. Courtesy: We learned in kindergarten to say “please” and “thank you” but does that extend to the clinic setting? Of course it does! Whether patient or staff member, there is specific joy found when being regarded with polite behavior. For some, courtesy comes second nature. For others, it takes a specific commitment. Courtesy recognizes that each person has a soul. People come to work because they know they have work to do and they know not to foul it up. Our job is to encourage each other while doing that work.
  2. A sense of humor: On any given day, we deal with very serious circumstances. Are you injecting a premise and way for your people to find humor? Having a sense of comedy, even laughter, helps lift one another up rather than get bogged down by the dire odds that often face us and the patients we serve.
  3. Discipline: Now, I’m not talking about the yardstick kind of discipline. This is not about creating rules and delivering punishment for breaking them. Do you know what matters and understand everyone’s role within your practice? Do you commit, daily, to focusing on those activities? That kind of discipline creates confidence in one’s actions and that makes room for joy.

Since the time of the druids, winter has been regarded as the season of renewal. While it’s dark and cold outside, we are regenerating, like seeds underground. After a time, we will be ready for the next season, to come, of growth and spring. Encourage your staff members. If they need a break, give them the grace to take a walk and breathe deep. Help them laugh. Give them the gift of predictability in an often-unpredictable setting. Wrap up some professional development so they, too, can recharge their batteries and be inspired and ready for the next season, to come. Help your team learn and become ADEPT ℠ at courtesy, good humor and the discipline of knowing what to do and when to do it. The rewards for your investment of time will be more than worth the effort.

Filed Under: Debra Wiggs, FACMPE, V2V Founder

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“Knowing it is time to reshape your current reality is the first step to transformation. When we contacted V2V, our goal was to innovate our clinic network from all aspects; integration, structure, financial controls and leadership. Michelle and her team at V2V helped us develop a well-defined plan. In transformational management one hears Quality times Acceptance equals Results (Q*A = R). Along with the quality of recommendations, V2V worked diligently to garner both input and acceptance from providers and staff. This is what I believe will ensure long-term, sustainable success for our clinics in a very uncertain time..”

Steven D. Febus – Chief Financial Officer, Pullman Regional Hospital

“Knowing it is time to reshape your current reality is the first step to transformation. When we contacted V2V, our goal was to innovate our clinic network from all aspects; integration, structure, financial controls and leadership. Michelle and her team at V2V helped us develop a well-defined plan. In transformational management one hears Quality times Acceptance equals Results (Q*A = R). Along with the quality of recommendations, V2V worked diligently to garner both input and acceptance from providers and staff. This is what I believe will ensure long-term, sustainable success for our clinics in a very uncertain time..”

Steven D. Febus – Chief Financial Officer, Pullman Regional Hospital

“Michelle Wier, CMPE, worked with our EMS program for a year, providing interim financial management at a crucial time for our hospital district based agency. Her exemplary work included budget and tool development, redesign of our financial statements, and a compensation analysis for all EMS positions. She helped provide crucial accountability for our internal accounting systems, contract negotiation support and a streamlining of our in house processes and reporting structures. I highly recommend her work product and greatly appreciate her astuteness and work ethic.”

J. Michael Edwards, DDS, MD, FACS – Commissioner, San Juan County Public Hospital District #1 San Juan Island EMS and MedEvac

“Knowing it is time to reshape your current reality is the first step to transformation. When we contacted V2V, our goal was to innovate our clinic network from all aspects; integration, structure, financial controls and leadership. Michelle and her team at V2V helped us develop a well-defined plan. In transformational management one hears Quality times Acceptance equals Results (Q*A = R). Along with the quality of recommendations, V2V worked diligently to garner both input and acceptance from providers and staff. This is what I believe will ensure long-term, sustainable success for our clinics in a very uncertain time..”

Steven D. Febus – Chief Financial Officer, Pullman Regional Hospital

“With excitement and enthusiasm I announce the transition of Wier Management Solutions to V2V Management Solutions. I’m honored to partner with some of the industry’s best “Transformationists,” who will assist our clients in realizing and enhancing the value within their organizations.”

Michelle Wier – President, Wier Management Solutions, Inc.

“Knowing it is time to reshape your current reality is the first step to transformation. When we contacted V2V, our goal was to innovate our clinic network from all aspects; integration, structure, financial controls and leadership. Michelle and her team at V2V helped us develop a well-defined plan. In transformational management one hears Quality times Acceptance equals Results (Q*A = R). Along with the quality of recommendations, V2V worked diligently to garner both input and acceptance from providers and staff. This is what I believe will ensure long-term, sustainable success for our clinics in a very uncertain time..”

Steven D. Febus – Chief Financial Officer, Pullman Regional Hospital

“Knowing it is time to reshape your current reality is the first step to transformation. When we contacted V2V, our goal was to innovate our clinic network from all aspects; integration, structure, financial controls and leadership. Michelle and her team at V2V helped us develop a well-defined plan. In transformational management one hears Quality times Acceptance equals Results (Q*A = R). Along with the quality of recommendations, V2V worked diligently to garner both input and acceptance from providers and staff. This is what I believe will ensure long-term, sustainable success for our clinics in a very uncertain time..”

Steven D. Febus – Chief Financial Officer, Pullman Regional Hospital

“Knowing it is time to reshape your current reality is the first step to transformation. When we contacted V2V, our goal was to innovate our clinic network from all aspects; integration, structure, financial controls and leadership. Michelle and her team at V2V helped us develop a well-defined plan. In transformational management one hears Quality times Acceptance equals Results (Q*A = R). Along with the quality of recommendations, V2V worked diligently to garner both input and acceptance from providers and staff. This is what I believe will ensure long-term, sustainable success for our clinics in a very uncertain time..”

Steven D. Febus – Chief Financial Officer, Pullman Regional Hospital

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